KitaabGo's
Shipping & Returns Policy
Shipping Policy
Shipping Policy:
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At KitaabGo, we use reliable courier services to deliver your orders. Please note the following terms and conditions regarding shipping:
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We currently offer shipping within the areas of Karachi only.
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We offer shipping services to all over Karachi for a flat rate of Rs.160.
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Orders will be shipped within 2-3 working days of order confirmation.
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Estimated delivery time is 5-7 working days, depending on the delivery location and courier service.
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KitaabGo is not responsible for any delays caused by the courier service.
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In case of any issues with the delivery or package, please contact our customer support team for assistance.
Return & Exchange Policy
At KitaabGo, we want our customers to be completely satisfied with their purchases. Therefore, we have a hassle-free return policy for your convenience:
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If you are not satisfied with your purchase, you can return it within 7 days of receiving it.
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To initiate a return, please contact our customer support team with your order details and reason for return.
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The item must be unused and in the same condition as you received it, with the original packaging and tags intact.
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Refunds will be issued to the original payment method used for the purchase, within 5-7 working days of receiving the returned item.
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Return shipping charges will be the responsibility of the customer, unless the item received was damaged or defective.
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Please note that we do not accept returns on books that have been marked, damaged or have missing pages.
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If you have any questions or concerns regarding our shipping and return policies, please contact our customer support team for further assistance.